Child Protection and Safeguarding Children Policy and Procedures

Introduction

The Children Act 1989 states that the child’s welfare is paramount and that every child has a right to protection from abuse, neglect and exploitation. Statutory guidance on making arrangements to safeguard and promote the welfare of children under Section 11 of the Children Act 2004 was published in August 2005 and Care Act 2014 and Children and Social Work Act 2017.

Policy Statement

Safeguarding is everyone’s responsibility at Art Education Exchange.

This document details Arts Education Exchange’’s Safeguarding policy and procedures for protecting children, young people, and adults at risk.

The document applies to all Arts Education Exchange staff, including trustees, volunteers, freelancers, and consultants, and the policy and procedures apply to all AEE activities.

Arts Education Exchange takes our responsibility to keep children safe seriously. We're committed to making sure our safeguarding practices follow the law, government guidance, and advice from experts like the NSPCC.

We believe that the wellbeing of children always comes first. No matter a child's age, background, or personal circumstances – including disability, race, religion, gender identity, or sexual orientation – we want every young person to:

  • Have a fun, positive experience with us in a safe, supportive space

  • Be protected from any form of abuse, whether during our activities or outside of them

We understand that some children – like those with disabilities or from global majority communities – might face a higher risk of harm. That’s why we’re extra committed to doing what’s needed to support and protect them.

Everyone involved with Arts Education Exchange (Board members, staff, volunteers and partners) must follow this policy and our safeguarding procedures.

We’ll make sure these are clearly shared and understood. Anyone who doesn’t follow them will be dealt with promptly, and this may result in dismissal or being excluded from the organisation.

Procedures

Responsibilities

The Board of Trustees

The Trustee Board Chair (Dr Tracie Trimmer- Platman) is responsible for ensuring measures are in place to protect the young people and adults at risk who come into contact with Arts Education Exchange from harm.

The board must be trained on their legal responsibilities and compliance concerning safeguarding.

Co-Directors and Senior Management Team 

The Co-Directors are responsible for making sure our Safeguarding Policy and Procedures are put into action. 

Our Senior Management Team is responsible for cascading the policy and procedures, to all staff and volunteers, ensuring it is embedding it in day to day practice. 

The Senior Management Team (SMT) are responsible for ensuring: 

  • The Safeguarding Policy and procedures are fully implemented, and the procedures are complied with and communicated 

  • That staff, volunteers, and consultants can discuss safeguarding issues confidentially and receive guidance and support on action if situations arise. 

  • The immediate referral of all safeguarding issues to the DSL or Deputy DSL. 

  • All staff and volunteers know their roles and responsibilities under this policy. This must form part of their induction and confirmation that they have a copy of the Safeguarding policy and procedure and know how to access a copy in Bright HR (Staff only)

  • All staff, volunteers, and consultants undertake appropriate and required induction and training in safeguarding/child protection at the necessary level relevant to their role 

  • All new staff members and volunteers have an Enhanced disclosure certificate in place if engaging in regulated activity with young people, and they cooperate with the internal DBS procedures 

Safeguarding Leadership team 

Arts Education Exchange employs a Designated Safeguarding Lead/DSL (Sarah Hope-MacLeod), who is accountable to the Board and Trustee for all Safeguarding issues. 

Arts Education Exchange also has a deputy Safeguarding Lead (Andrea Kempson) who will act in the absence of the DSL, as well as a Safeguarding Trustee (Tracie Trimmer-Platman) with whom both the DSL and deputy can liaise with in regards to any safeguarding matters.

Key Responsibilities of the Designated Safeguarding Lead (DSL): 

Leadership and Oversight: 
The DSL has overall responsibility for safeguarding and child protection, including online safety. They ensure that all safeguarding policies and procedures are effectively implemented and adhered to across the organisation. 

Support and Guidance: 
The DSL acts as the main point of contact for safeguarding concerns, offering advice, guidance, and support to staff and volunteers on all safeguarding matters. 

Managing Referrals: 
The DSL is responsible for responding to safeguarding concerns, allegations, or incidents, and making appropriate and timely referrals to external agencies such as children’s social care services or the police. 

Record Keeping: 
They maintain comprehensive, accurate, and secure records of all safeguarding concerns, actions taken, and decisions made, in line with data protection and confidentiality requirements.

Training and Awareness: 
The DSL supports the delivery of safeguarding training and ensures staff are aware of current safeguarding issues, policies, and procedures, promoting a culture of vigilance and responsibility. 

Multi-Agency Working: 
They liaise and collaborate with external professionals and agencies involved in safeguarding and child protection to ensure a coordinated and effective response to concerns.

Recruitment 

Our recruitment and selection process is designed to ensure that the most suitable individual is appointed to each role—whether as an employee, volunteer, trustee, freelancer, or consultant. 

Staff interviewing potential candidates will undertake safer recruitment training ahead of the recruitment process. 

All staff, trustees, and regular volunteers are required to provide two suitable references, complete relevant safeguarding training, and hold a valid enhanced DBS certificate. 

Arts Education Exchange will undertake an enhanced DBS check for all staff, volunteers and board members at the point of onboarding and then every three years thereafter.

Working with children and young people 

All staff and volunteers should read and adhere to the “Professional Boundaries” document as well as adhering to the following:

Staff should always: 

  • Work in open, visible environments and avoid situations where they are alone or unobserved with a young person. 

  • Treat all young people fairly, with respect and dignity at all times. Prioritise the welfare and wellbeing of every young person. 

  • Maintain appropriate emotional and physical boundaries in all interactions. Ensure that activities are enjoyable, inclusive, and promote fair play. If physical/manual support is needed, provide it appropriately and openly. Always consult with the young person and obtain their consent. Involve parents or carers wherever appropriate and possible. 

  • Act as positive role models through words, actions, and behaviour. Offer constructive and encouraging feedback, avoiding negative or personal criticism. 

  • Be mindful of each young person’s development, abilities, and limits; never pressure them to do something against their will. 

  • Follow the organisation’s guidelines regarding social media and online interactions. 

  • Maintain professional boundaries if encountering young people in the community outside of work.

Staff Must Not: 

  • Engage in rough play, physical horseplay, or any sexually suggestive games with young people. 

  • Share a bedroom or private sleeping space with a young person. Allow or participate in any form of inappropriate physical contact. Use inappropriate or offensive language in the presence of young people. Make sexually suggestive or inappropriate comments to young people, even as a joke. 

  • Use intimidation or emotional manipulation, including reducing a young person to tears as a means of control. 

  • Dismiss, ignore, or fail to act on any allegation or concern raised by a young person. 

  • Perform personal tasks for a young person that they are capable of doing themselves. 

  • Take a young person to their home without appropriate supervision or authorisation. 

  • Administer medication unless properly trained and authorised to do so. Escort a young person to the toilet without supervision or unless specifically required and trained. 

  • Transport young people alone, without appropriate supervision or safeguarding measures in place. 

  • Take unnecessary risks when a safer or more appropriate course of action is available. 

  • Form or pursue personal relationships with young people outside of a professional context. This includes following young people on social media channels. 

Poor practice 

Poor practice includes any behaviour that contravenes the guidelines set out in this Child Protection Policy and Safeguarding Procedure or the: 

  • Rights of the children and their parents/carers. 

  • Responsibility for the welfare of the child/young person 

  • Respect for children/young people.

Signs of abuse and neglect

Even for those experienced in working with child abuse, it is not always easy to recognise a situation where abuse may occur, or has already taken place. 

We recognise that the intersecting identities of young people shape how they experience and may be vulnerable to abuse, and we will use an intersectional lens to deepen our understanding of their experiences. 

Whilst it is accepted that staff are not experts at such recognition, they do have a responsibility to act if they have any concerns about the behaviour of someone (an adult or a child) towards a child. 

All staff have a duty to discuss any concerns they may have about the welfare of a child or young person immediately with the Designated Safeguarding Lead. 

Signs that could alert them to the fact that a child, young person or adult at risk might be being abused, including: 

  • Unexplained bruising and injuries

  • Sexually explicit language and actions 

  • Sudden changes in behaviour 

  • Something a child has said 

  • A change observed over a long period, e.g. losing weight or being increasingly dirty or unkempt. 

If a child, young person or adult at risk displays these signs, it does not necessarily mean that they are being abused. Similarly, there may not be any signs; you may feel something is wrong. If you are worried, it is not your responsibility to decide if it is abuse. 

It is everyone’s responsibility to act on their concerns and do something about them by reporting them appropriately.

Sexual harassment 

Harassment can occur in various forms, and it is important to understand these in order to effectively safeguard children, young people, and adults at risk. The three main types of harassment are verbal, visual, and physical. Legally, harassment involves a ‘course of conduct’—meaning two or more related incidents. While the behaviour does not need to be violent, it must be oppressive in nature and cause the individual to feel alarmed or distressed. 

If you witness or receive a report of sexual harassment involving a child, young person, or adult at risk, it must be treated with the same seriousness and urgency as any other safeguarding concern. 

Racial harassment 

Racial harassment is any hostile or offensive action against an individual or group because of their skin colour, ethnic origin, religion or cultural background. There can be different forms of harassment and abuse. 

There are different types of abuse - Verbal, physical and indirect. 

Such behaviours can severely affect a child’s ability to learn effectively and the effect of harassment can remain with a person throughout their life. 

If you witness any racial harassment of a child or young person/adult at risk or they report that they are being harassed, it should be dealt with in the same manner as any other safeguarding incident. 

Alongside harassment, there can also be “Microagressions” - Microaggressions refer to everyday subtle, whether intentional or unintentional, words or actions that convey bias toward marginalised groups.

Radicalisation (Prevent agenda) 

Radicalisation is the process through which a person comes to support or be involved in extremist ideologies. It is in itself a form of harm. 

In 2024, the Department for Levelling Up, Housing and Communities published a new definition of extremism for England (DLHC, 2024). 

Extremism is defined as the support or promotion of an ideology based on violence, hatred or intolerance that aims to: 

  • deny or destroy the fundamental rights and freedoms of others undermine or overturn the UK’s system of democracy and democratic rights 

  • intentionally create an environment that permits or enables others to achieve either of the above. 

The new definition also set out types of behaviour which could constitute extremism, including: 

  • Using or excusing violence towards a group of people to stop them from using their legally defined rights and freedoms 

  • Seeking to overthrow or change the political system outside of lawful meansUsing or excusing violence towards public officials, including British armed forces and police forces, to stop them carrying out their duties 

  • Attempting to radicalise and recruit others, including young people, to an extremist ideology. 

Any organisation working with young people has a duty of care to protect children from being harmed by radicalisation and exposure to extremist views.

How does radicalisation happen? 

Radicalisation can happen gradually and may involve: 

  • Being groomed online or in person 

  • Various forms of exploitation, including sexual exploitation 

  • Psychological manipulation 

  • Exposure to violent content or harmful information 

  • Risk of physical harm or death from extremist activity 

Because it often occurs over time, children and young people may not realise they are being drawn into extremist beliefs or actions. 

Who can be radicalised? 

Any young person from any background can be radicalised, however may be more susceptible if they have any of the following vulnerabilities which could be exploited. 

  • Struggling with a sense of identity 

  • Distanced from their cultural or religious background 

  • Difficulty fitting in with society 

  • Questioning their place in society 

  • Family issues 

  • Experiencing a traumatic event 

  • Experiencing racism or discrimination 

  • Difficulty in interacting socially, lacking empathy or not understanding the consequences of their actions 

  • Low self-esteem 

Signs of radicalisation 

  • Spend increasing amounts of time talking to people with extreme views (this includes online and offline communication) 

  • Change their style of dress or personal appearance 

  • Lose interest in friends and activities that are not associated with the extremist ideology, group or cause 

  • Have material or symbols associated with an extreme cause 

  • Try to recruit others to join the cause (Home Office, 2020).

What do you do if a child/young person displays signs of being radicalised 

If you think a child or the people around them are involved in radicalisation and there is an immediate risk of harm, call 999 straight away. 

If it isn’t an emergency, raise a safeguarding concern indicating that a PREVENT referral should be made. If unsure speak to the DSL, they will in turn raise a PREVENT referral form (link below). If the DSL/Deputy DSL isn’t available complete a safeguarding form, and raise a PREVENT referral. 

The aim of PREVENT is to stop people from becoming terrorists or supporting terrorism. The objectives of PREVENT are to tackle the ideological causes of terrorism. intervene early to support people susceptible to radicalisation. 

National PREVENT Referral Form

Alternatively, call the police anti-terrorism hotline on 0800 789 321 

Call the NSPCC radicalisation helpline 

Or report to ACT reporting suspicious activity online. 

Additional information, advice and resources regarding PREVENT

actearly.uk - Reach out for help

Information, advice and resources on the Prevent duty and keeping learners safe from radicalisation in further education.

How to respond to a safeguarding disclosure

Actions to be taken 

Receive

Listen calmly and attentively to what the child is saying, without showing shock, disbelief, or denial. It is natural to feel upset or disturbed by disclosures of abuse, but visibly reacting in this way may cause the child to feel uncomfortable or unsafe, and they may stop talking. 

Accept their account without judgment and ensure they feel heard and believed. Always take what is being shared seriously.

Reassure

Offer reassurance to the child, but be honest and realistic. Avoid making promises you cannot guarantee, such as “everything will be fine.” Reassure them that they have done nothing wrong and that you take their disclosure seriously. 

Do not promise to keep what they tell you a secret—you have a responsibility to report any concerns. Explain that you will need to share the information, but only with the appropriate people whose role is to help keep them safe. 

Acknowledge how difficult it may have been for them to speak up. Recognise their courage in coming forward.

Respond

Listen to the child quietly, attentively, and without interruption. Be patient and allow them to speak at their own pace. Avoid making assumptions, speculating, or jumping to conclusions. Do not investigate or attempt to determine whether the child is telling the truth—your role is to listen and report, not to verify. 

Keep in mind that any disclosure may lead to a criminal investigation. It is essential not to do anything that could interfere with or compromise a potential police inquiry. Allow the child to share their experience in their own words, without asking leading questions. Instead, use open-ended prompts such as, “Is there anything else you’d like to tell me?” 

Communicate in a way that is appropriate to the child’s age, level of understanding, and preferred method of communication.

Avoid asking the child/young person to repeat their disclosure to another staff member. Once they have finished speaking, explain clearly and simply what will happen next and who you will need to inform to help keep them safe. 

Refer the disclosure to the Designated Safeguarding Lead (DSL) or deputy. Do not discuss the case with anyone else.

Record

Make brief notes as soon as possible during or immediately after the disclosure, and write them up in full detail at the earliest opportunity. Do not discard your original notes, as they may be required in court proceedings. 

Be specific and factual. Record the date, time, and location of the conversation, the exact words spoken by the child (including any slang or swear words), and your observations of the child’s behaviour and appearance. Avoid including personal interpretations, assumptions, or opinions. 

Safeguarding concern form

On receipt of the concern the DSL/Deputy DSL will review it, and take appropriate action within 24 hours. 

If the concern needs to be reported to be raised to the Child Social Services team, either call 0300 0411111 or email social.services@kent.gov.uk in office hours (8.30am to 5pm). Out of hours call 03000 41 91 91. If the young person is in immediate danger call the police on 999. 

If the concern relates to a young adult, it should be raised to Adult Social Care 03000 41 61 61 or email social.services@kent.gov.uk in office hours (8.30am to 5pm). Out of hours call 03000 41 91 91

All actions should be updated in the Safeguarding Concern Log. On a weekly basis all safeguarding concerns and updates are emailed to the Co-Directors and SMT. Additionally the log is reviewed on a monthly basis with the Board Safeguarding Lead.

Concern over inappropriate behaviour of a member or staff or colleague 

Immediate Risk 

  • If a child is in immediate danger, contact the Designated Safeguarding Lead (DSL) immediately. 

  • If unavailable, speak to the Deputy DSL, then either Co-Director or Tracie Trimmer-Platman. 

  • If none are reachable, contact Children’s Social Services (03000 411111) or Police (999 in emergencies). 

  • Complete the safeguarding concern form and retain clear, dated notes.

Non-Immediate Concerns 

  • Report to the DSL by the next working day. 

  • If necessary, escalate using the same contact chain as above.

External Reporting 

  • Refer serious concerns directly to KCC Social Services via phone or email. 

  • Out-of-hours concerns should be reported to 03000 419191.

  • KCC will acknowledge within 24 hours.

Allegations Against Staff or Volunteers 

  • Sessions must be paused immediately. 

  • Document the allegation in the safeguarding concern form. 

  • Inform the DSL or Deputy DSL (unless the allegation concerns them—then immediately report the allegation to the Safeguarding Board Member). 

  • DSL will notify the Safeguarding Board Member. 

  • The legal guardian of the child must be informed that sessions are suspended pending investigation.

Investigation Process 

  • Allegations must be treated seriously and sensitively, regardless of where the incident occurred. 

  • Depending on the case, referrals may involve: 

    • Police (for criminal matters) 

    • Child Protection Services 

    • AEE disciplinary procedures 

  • Any police referral must be immediate, followed by a retrospective report to KCC. 

  • Staff must keep detailed, clear records and notify the DSL of any referral.

Interview & Outcome 

  • AEE will interview relevant staff. 

  • The investigation report should be: 

    • Shared on a need-to-know basis only 

    • Supported by clear evidence or noted as lacking evidence

Possible outcomes: 

  • Substantiated – Enough evidence to prove the allegation 

  • Malicious – Proven false with intent to deceive 

  • False – Proven false without malicious intent 

  • Unsubstantiated – Not enough evidence to confirm or deny 

  • Unfounded – No basis for the allegation; may stem from misunderstanding

Post-Investigation 

  • Maintain transparent communication with both staff and parents/carers. 

  • Provide supervision and professional support to staff where needed.

  • Develop an action plan based on lessons learned. 

  • If sessions resume, review staffing—affected staff may opt out of delivery roles.

AEE Safeguarding Allegation Process

Allegation is Raised

  • Sessions are paused immediately

  • Contact legal parent/carer

  • Safeguarding concerns form completed

  • DSL/Deputy DSL to contact Safeguarding board member

  • Inform relevant staff member

Responding

If an allegation is made that a staff member or volunteer has:

  • Behaved in a way that has harmed,  or may have harmed a child

  • Possibly committed a criminal offence against, or related to, a child

  • Behaved in a way that indicates they may not be suitable to work with children

Speak to the NSPCC for help. Liaise with child protective services and the police.

Report

  • Following the investigation a copy of the report should be presented to the board

Relationships

  • During the investigation it is important to manage relationships with staff and legal parent/guardian

  • Supervision of staff is key, and some may need ongoing support post event. Consider professional support

Moving on

  • Create an action plan based on areas of learning

  • Focus on making improvements

  • Provide support for staff involved including investigator

  • Re-start sessions if appropriate. A change may be necessary if staff involved make such a request

Whistleblowing and Complaints procedure

Any complaints regarding this policy should be sent to the Designated Safeguarding lead, Sarah Hope-MacLeod (sarah@artsedex.org) in the first instance.

Appendix: Types of Abuse

Abuse is a form of maltreatment of a child/young person; somebody may abuse or neglect a child by inflicting harm or by failing to prevent harm. Children and young people may be abused in a family, an institutional, or a community setting by those known to them or, more rarely, by others (e.g. via the Internet). An adult or adults, or another child or children, may abuse them.

Key Contacts 

AEE

Safeguarding Trustee:
Tracie Trimmer-Platman Email: tracietrimmer@hotmail.com

Designated Safeguarding Lead:
Sarah Hope-MacLeod Email: sarah@artsedex.org

Deputy Designated Safeguarding Lead:
Andrea KempsonEmail: andrea@artsedex.org

Kent Social Services

KCC Social Services are the main access point for people wanting to contact Adult or Children’s services concerning themselves or others and they are open 8.30am – 5pm.

The contact details for reporting concerns about a child are: 

During Office Hours (8.30am – 5pm):
Tel: 03000 41 11 11
Email: social.services@kent.gov.uk
Web: Kent.gov.uk - Report Child Abuse

Out of Office Hours:
Tel: 03000 41 91 91

If you are concerned about a vulnerable adult and would like to make a referral of suspected abuse please contact Kent County Council Adult Social Services:

During office hours:
Tel: 03000 41 61 61

Out of office hours:
Tel: 03000 41 91 91

Kent Police 

Margate Police, Station Fort Hill, Margate, CT9 1HL
Tel : 01843 231 055

Kent Safeguarding Children Multi Agent Partnership (KSCMP) 

Sessions House, County Hall, Maidstone ME14 1XQ
Email: kscmp@kent.gov.uk
Tel: 03000 42 11 26

Kent Front Door Services 

Kroner House, Eurogate Business Park, Ashford, TN24 8XU
Tel: 03000 41 11 11
Email: frontdoor@kent.gov.uk 

Out of Hours:
Tel: 03000 41 91 91

Monitoring

This policy will be reviewed a year after development and then annually, or in the following circumstances: 

  • Changes in legislation and/or government guidance 

  • As required by the Local Safeguarding Children Board 

  • As a result of any other significant change or event

Policy Lead: Sarah Hope-MacLeod

Safeguarding Trustee: Tracie Trimmer-Platman

Lead Safeguarding Officer: Sarah Hope-MacLeod (Head of Operations/Enhanced DBS)

Deputy Safeguarding Officer: Andrea Kempton (Head of Arts and Engagement/Enhanced DBS)

Last updated: March 2026