Privacy Policy
The type of personal information we collect
We currently collect and process the following information:
Communication Data
That includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Referral Data
That includes data relating to your referral form such as your name, title, address, email address, phone number, contact details,. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
User Data
That includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back-ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
Technical Data
That includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
To process referral information which you have provided to us through our referral form
You have signed up to receive our newsletter
We also receive personal information indirectly, from the following sources in the following scenarios:
Collect information from cookies from our website, these do not collect any personal information.
We use the information that you have given us in order to sign up young people to our programmes, and keep you informed of other activities we offer.
If you have signed up to our newsletter you will receive a monthly communication from us. We may share this information with our mailing list provider Squarespace.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: Your consent. You are able to remove your consent at any time. You can do this by contacting hello@artsedex.org
How we store your personal information
Your information is securely stored.
We keep referral data for two years. We will then dispose of your information by deleting the information from our database.
Your data protection rights
Under data protection law, you have rights including:
Your right of access
You have the right to ask us for copies of your personal information.
Your right to rectification
You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing
You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing
You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability
You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at hello@artsedex.org if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at hello@artsedex.org.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
ICO Helpline number: 0303 123 1113
ICO website: www.ico.org.uk
Our Contact Details
Name: Arts Education Exchange
Address: 59 Northdown Road, Margate, CT9 2RJ
Phone Number: 01843 316 867
E-mail: hello@artsedex.org